General management of the mining sales team to ensure growth of mining equipment sales and market share according to Neemba development strategy. Establish and maintain high level of customer satisfaction by offering customers the most optimal solutions including delivery, terms of payment, technical support, all in compliance with the strategy, obligations, and objectives of Neemba Cat. In accordance with Neemba mining strategy, apply specific focus to developing the focus on “in country” mining owners and contractors while developing an in country capability to manage this business segment.
Missions
- Grow mining machine sales.
- Hire, train and develop mining sales engineers and sales representatives.
- Provide strategic management and manage outcomes of mining sales force including direct reports and matrix reports.
- Establish relationships with key and high value customers.
- Monthly Reporting
- Provide S&OP inputs for mining.
- Provide monthly input as to inventory requirements for mining models
- Manage mining customer surveys and customer satisfaction levels
- Implement Salesforce CRM for mining sales including opportunity management, pricing, configurations, customer database, lost sales reporting, won sales competitive reporting
- Develop and implement standard process for mining sales department activities
Country specifics
- Working cross-territory and managing through the matrix organization
- Partner with Commercial Manager to ensure seamless flow of information and process.
Job Related Metrics :
- PINS (market share)
- Sales Revenue
- Margin
- Customer Satisfaction
- Participation Rate
- Reporting