The Sales Representative is responsible for selling the entire range of products and/or services sold by the company to a specific list of existing customers as well as new customers (as requred) directly with the end customer via the African network.

He prospects, leads negotiations and ensures the smooth running of the entire deal.

SALES

• Collaborate within mining team, with operations, and with central resources to offer all relevant aspects of the Cat and Neemba value proposition to customers
• Complete cost build up, and collaborate with mining commercial team and gain relevant pricing and support
• Develop comprehensive and accurate customer proposals for each qualified opportunity.
• Complete all tender requirements and documents on time and in full.
• Manage timely delivery and execution of all issues and documents related to machine delivery, sale, transfer, and recording.
• Promote and participate in site studies including Site Assessment, Production Studies, Payload Studies and other performance analysis to ensure the value proposition is delivered
• Collaborate with financial service providers to source finance for customers
• Effectively use CRM to track status of all deals including competitive information and won/lost deal analysis
• Comply with metrics for CRM usage and timeliness
• Comply with metrics for customer call frequency
• Develop and maintain relationships at operational, procurement, and leadership level within the assigned customer base
• Represent customer interests to Neemba while representing Neemba interests to the customers
• Responsible for accuracy of all cost build up, proposals, contracts, and deliveries for the assigned customer base

COMMERCIAL AND INDUSTRY EXPERTISE

• Stay informed of major market and commodity trends and their impact on customers
• Advise customers on fleet selection, good operational practices, and Neemba resources available to optimize machine and fleet performance

JOB RELATED METRICS

• Sales volume ($)  / Technology sales ($)
• Units Sales / Sales with CVA
• Customer satisfaction scores / CRM compliance
• Neemba PINS / Customer PINS 

ADDITIONAL TASKS

• Additional collaborations as required by the leadership of the mining team.
• Sell the house approach including allied product lines and technologies sold by Neemba
• Manage issues related to customer loyalty and customer survey results

The Sales Representative is responsible for selling the entire range of products and/or services sold by the company to a specific list of existing customers as well as new customers (as requred) directly with the end customer via the African network.

He prospects, leads negotiations and ensures the smooth running of the entire deal.

SALES

• Collaborate within mining team, with operations, and with central resources to offer all relevant aspects of the Cat and Neemba value proposition to customers
• Complete cost build up, and collaborate with mining commercial team and gain relevant pricing and support
• Develop comprehensive and accurate customer proposals for each qualified opportunity.
• Complete all tender requirements and documents on time and in full.
• Manage timely delivery and execution of all issues and documents related to machine delivery, sale, transfer, and recording.
• Promote and participate in site studies including Site Assessment, Production Studies, Payload Studies and other performance analysis to ensure the value proposition is delivered
• Collaborate with financial service providers to source finance for customers
• Effectively use CRM to track status of all deals including competitive information and won/lost deal analysis
• Comply with metrics for CRM usage and timeliness
• Comply with metrics for customer call frequency
• Develop and maintain relationships at operational, procurement, and leadership level within the assigned customer base
• Represent customer interests to Neemba while representing Neemba interests to the customers
• Responsible for accuracy of all cost build up, proposals, contracts, and deliveries for the assigned customer base

COMMERCIAL AND INDUSTRY EXPERTISE

• Stay informed of major market and commodity trends and their impact on customers
• Advise customers on fleet selection, good operational practices, and Neemba resources available to optimize machine and fleet performance

JOB RELATED METRICS

• Sales volume ($)  / Technology sales ($)
• Units Sales / Sales with CVA
• Customer satisfaction scores / CRM compliance
• Neemba PINS / Customer PINS 

ADDITIONAL TASKS

• Additional collaborations as required by the leadership of the mining team.
• Sell the house approach including allied product lines and technologies sold by Neemba
• Manage issues related to customer loyalty and customer survey results

Le/La commercial(e) a pour responsabilité de commercialiser des pièces de rechange et/ou des services vendus par  NEEMBA GROUPE en direct avec le client final ou via le réseau africain. Il/elle analyse les besoins du client et construit avec le Product Support une offre de produits ou prestations. Il/elle prospecte, mène les négociations et s’assure du bon déroulement de l’affaire dans son intégralité. Il/elle participe à la gestion d’un portefeuille clients et développe l’activité commerciale de l’entreprise.

Dans le cadre de la politique commerciale groupe, et en accord avec les objectifs fixés par le supérieur hiérarchique, le/la commercial(e) a pour missions :

Vente auprès des clients directs

• Développer les relations et le chiffre d’affaires sur le portefeuille de clients attribués
• Suivre les tarifs pièces et les marges générées pour les clients du portefeuille
• Négocier avec les clients les contrats pièces
• S’assurer de la satisfaction des clients concernés (respect des engagements)
• Promouvoir l’ensemble des produits et/ou services représentés
• Etre force de proposition pour la prospection de nouveaux comptes
• Utiliser le CRM en conséquence des points précédents
• Assurer le recouvrement des factures dues

Relai avec en Afrique

• Partager les stratégies et les offres avec les PSSR en filliales pour assurer la cohésion des propositions aux clients.
• Aider à la définition de la prestation répondant au besoin du client final
• Etre force de proposition pour les plans de prospection et actions marketing ciblées

Expertise commerciale

• Développer une expertise sur une gamme de produits et/ou services définie

General management of the mining sales team to ensure growth of mining equipment sales and market share according to Neemba development strategy. Establish and maintain high level of customer satisfaction by offering customers the most optimal solutions including delivery, terms of payment, technical support, all in compliance with the strategy, obligations, and objectives of Neemba Cat. In accordance with Neemba mining strategy, apply specific focus to developing the focus on “in country” mining owners and contractors while developing an in country capability to manage this business segment.

Missions

• Grow mining machine sales.
• Hire, train and develop mining sales engineers and sales representatives.
• Provide strategic management and manage outcomes of mining sales force including direct reports and matrix reports.
• Establish relationships with key and high value customers.
• Monthly Reporting
• Provide S&OP inputs for mining.
• Provide monthly input as to inventory requirements for mining models
• Manage mining customer surveys and customer satisfaction levels
• Implement Salesforce CRM for mining sales including opportunity management, pricing, configurations, customer database, lost sales reporting, won sales competitive reporting
• Develop and implement standard process for mining sales department activities

Country specifics

• Working cross-territory and managing through the matrix organization
• Partner with Commercial Manager to ensure seamless flow of information and process.

Job Related Metrics :

• PINS (market share)
• Sales Revenue
• Margin
• Customer Satisfaction
• Participation Rate
• Reporting

Vous êtes dynamique, force de proposition et vous êtes à la recherche de challenges à échelle Africaine,

Vous avez envie d’intégrer un Réseau de plus de 2000 personnes : multiculturel, orienté sur l’humain et sur la satisfaction Client,

Saisissez cette belle opportunité car Neemba s’intéresse à vous !

Nous recrutons un Chargé de Support Informatique H/F pour assurer l’assistance de premier niveau des logiciels métiers auprès des Utilisateurs Clés et/ou utilisateurs finaux, la disponibilité permanente et la maintenance des infrastructures de communication et informatique de la société. Être garant de la bonne utilisation du logiciel dans le respect des règles et procédures mises en place par le métier.

Rattaché(e) au Coordinateur Informatique, vos missions seront les suivantes :

• Assurer la gestion du parc informatique : suivi, maintenance, mises à jour,
• Assurer le support technique des utilisateurs : conseils, dépannage,
• Assurer un bon niveau de compétence des utilisateurs : assistance et conseils sur nos outils Office 365,
• Windows et sécurité informatique,
• Gestion des fournitures informatiques : suivi des stocks,
• Contrôle de la conformité et de la sécurité du parc : sauvegardes, antivirus, charte informatique,
• Contrôle de la qualité des moyens de communication : réseau informatique et téléphonique locale,
• Être force de proposition : formuler des propositions d’évolution et des recommandations.